Frequently Asked Questions

Find answers to common questions about our pieces, payment plans, and services.

Wig Quality & Care

How long does your wig last?

Are your wigs heat-friendly, and how do I maintain them?

Why does the color of the wig look slightly different in person compared to the pictures?

What payment options do you offer?

When do I receive my order with Buy Now Pay Later?

How does Buy Now Pay Later work?

Can I pay for multiple months in advance or clear my balance early?

What happens with Installmental Payment?

Are there any hidden fees?

Is there a deadline for my installment plan?

How long does order processing and shipping take?

Do you ship nationwide?

What is the return policy?

How do I track my payment plan progress?

Can I change my payment plan after ordering?

What happens if I miss the 6-month deadline?

How do I cancel my plan and get a refund?

Still have questions?